Help Centre

Orders 

If you’re a new customer you can register with us (depending on how fast you can type it'll take seconds!) If you’re a returning customer enter your login details. You will need to enter your delivery and billing address details, please ensure billing details match your card details if using credit or debit card. Please ensure to review your order and details before completing your order. If you want to make any last minute changes you can click “edit your cart”. Once you’re happy click “Checkout” and we'll start beavering away on getting your order out to you. You'll also receive a confrmation email...unless it's gone into your spam folder (always worth checking!)
Yes, but registration is easy! Just click on the "Log in"/"Create an Account" link at the top of the page. You'll be asked for your name, email and to create a password. When you place an order we'll also need your address (otherwise we won't know where to send your order!)
If you wish to cancel your order after being placed, you will need to contact us within 1 hour after receiving your confirmation email. However we can’t guarantee this will always be possible due to the fast turn around. If your order is already in ‘processing’ or ‘dispatched’ status, you will need to see our ‘returns/exchange’ policy which can be followed once the order has been received.
Very rarely this does happen - we're all only human after all - but if it does we'll be in touch. We have deliveries coming in regularly but we'll give you the options of cancellation and a refund, a replacement item or giving you an expected restock date if you'd prefer to wait. We won't push you down a particular option - the choice is yours
We hate it when accidents happen! Any problems with your order - wrong items, missing items, broken in transit etc - should be reported to info@ilikebirds.net. We'll get right on it

Payment 

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Unfortunately not. We accept major credit/debit cards
We do not store any payment details - payments are handled through a third party (Worldpay) who deal with the transaction. We never have any details about your card

Delivery 

Orders are sent out via Royal Mail/Parcelforce as soon as possible, and we aim for same day despatch (Mon-Fri). As we're a small team there may be short delays at busy times of the year. Orders placed after 11am on Fridays, or over the weekend (including bank holidays when applicable) will be despatched once the warehouse reopens. There will also be delays over Christmas and New Year, as we're a small team and do take a break over the festivities!
We charge a flat rate of £xxx on deliveries, but if your order comes to £30 or more then delivery is free
At the moment we're UK only, but are looking into international deliveries.

 

Returns 

You can view our returns policy at https://ilikebirds.co.uk/pages/returns
You may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at info@mygiftsonline.co.uk or by telephone at 0161 946 9301

Privacy 

For the site to function fully we need to install cookies. This is a tiny file that helps with things like logging you back into the site and saves your cart for the next visit. For more information you can view our  Our Privacy Policy at https://ilikebirds.co.uk/pages/privacy-policy
Our Privacy Policy can be viewed at https://ilikebirds.co.uk/pages/privacy-policy
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General 

Of course! All I Like Birds products are produced for us by a range of licensees who also handle trade sales and distribution. For details go to our "Licensees" page at https://ilikebirds.co.uk/pages/licensees

I Like Birds is the designer, copyright holder and licensor of all all products in this website. Licensing enquiries should be directed to our global licensing agents JELC Ltd (Contact: info@jelc.co.uk) For more information on our licensing programme take a look at our brand licensing page. My Gifts Trade Ltd is the service provider for the ilikebirds.co.uk webshop and all order related matters. We use Shopify as our ecommerce platform and Sagepay for payment processing. In other words: I Like Birds does the design, Jelc the licensing, My Gifts Trade take the orders, cash the cheques and despatch your parcel, Shopify give us the platform and Sagepay provides a secure payment gateway. Might sound complicated. It’s basically dropshipping.

For questions or remarks regarding orders please contact My Gifts Trade at sales@mygiftstrade.co.uk

For queries about licensing possibilities please contact our licensing agents, JELC, at mel@jelc.co.uk

 



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