1 Cancellation, returns and refunds
1.1 We hope that you will be happy with your order from I Like Birds online shop.
1.2 If any item does not meet with your expectations, please contact us directly within fourteen days of delivery.
1.3 This does not affect your statutory rights, which include:
that any Products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Web Site certain remedies if a Product is defective and a right to return a Product to us within fourteen days after the day on which you receive it, and receive a full refund even if it is not defective.
This right is subject to certain conditions and exceptions (see "Return of non faulty goods" below).
Nothing in these Terms is intended to affect these statutory rights.
For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.
2 Return of goods
2.1 If you are not happy with your order, you have the right to return the Product to us and receive a full refund provided:
You notify us in writing that you are cancelling your purchase no later than the fourteenth day after the day on which you received your Product,
You have taken reasonable care of the Product prior to return - in particular this means they must not have been damaged, copied, altered or worn excessively, and that any labels or tags should not be removed.
You may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at email@example.com or by telephone at 0161 946 9301.
You will be responsible for the cost of returning the Product to us, unless it is faulty, incorrect or misdescribed.
Please return the Product in suitable packaging to ensure it reaches us in good condition.
2.2 We will refund the purchase price and original delivery charge of any goods returned no later than 30 days from the day when you give us notice of cancellation.
2.3 Please note that if you fail to take reasonable care of returned Products, or fail to return the Product to us, we will be entitled to make a claim against you for any losses which we suffer.
2.4 Please note that you do not have the right to return the following types of Products, unless they are faulty or have been misdescribed:
CDs, videos, DVDs, computer software and/or computer games unless the shrink wrapping is intact, and newspapers, magazines or periodicals.
2.5 If a Product is faulty or does not meet the description given on the Web Site at the time you placed your order, please contact us as soon as possible.
We will refund the purchase price, delivery charge and any reasonable costs you incur in returning it to us.
We recommend that returned Products are sent via insured, traceable delivery service.