Email us and we'll get straight back to you - we think we're friendly AND we really will try and get straight back to you, like preferably in minutes. Sometimes an hour or so. If you contact us in the evening or weekend it might take longer. We're only human after all, and sometimes (just sometimes) we might even be doing something non-bird related, like putting our feet up or possibly even sleeping. So, if we don't respond immediately, we're probably asleep. Or packing cards. But most likely asleep.